{"id":360590,"date":"2026-09-16T18:23:25","date_gmt":"2026-09-16T16:23:25","guid":{"rendered":"https:\/\/minirate.ch\/retours-et-echanges\/"},"modified":"2026-09-17T13:58:54","modified_gmt":"2026-09-17T11:58:54","slug":"retours-et-echanges","status":"publish","type":"page","link":"https:\/\/minirate.ch\/fr\/retours-et-echanges\/","title":{"rendered":"Retours et \u00e9changes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"360590\" class=\"elementor elementor-360590 elementor-360573\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae97469 e-flex e-con-boxed e-con e-parent\" data-id=\"ae97469\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02d0845 elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"02d0845\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">Accueil<\/nav>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7626cc4 e-flex e-con-boxed e-con e-parent\" data-id=\"7626cc4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d880d3 elementor-widget elementor-widget-heading\" data-id=\"5d880d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Retours et \u00e9changes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06c2a8d elementor-widget elementor-widget-text-editor\" data-id=\"06c2a8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nous souhaitons rendre la gestion des retours aussi simple et transparente que possible. Vous trouverez ci-dessous toutes les informations concernant les conditions de retour, les remboursements et les frais d\u2019envoi.<\/p>\n<h2><strong>Modification ou annulation d\u2019une commande<\/strong><\/h2>\n<p>Les commandes sont fermes et d\u00e9finitives. Les demandes de modification ou d\u2019annulation peuvent \u00eatre examin\u00e9es et accept\u00e9es par <strong>Minirate.ch<\/strong>, uniquement avant la livraison et \u00e0 notre discr\u00e9tion.<\/p>\n<p>En cas d\u2019acceptation de l\u2019annulation, des frais de <strong>CHF 20.\u2013 \u00e0 CHF 50.\u2013<\/strong> peuvent \u00eatre factur\u00e9s. Le montant des frais d\u00e9pend de la valeur de la commande annul\u00e9e.<\/p>\n<h2><strong>Retour de produits sans d\u00e9faut<\/strong><\/h2>\n<p>Chez Minirate.ch, il n\u2019existe <strong>pas de droit g\u00e9n\u00e9ral de retour<\/strong>.<\/p>\n<p>Il est toutefois possible de demander le retour d\u2019un produit dans un d\u00e9lai de <strong>5 jours apr\u00e8s sa r\u00e9ception<\/strong>, sous r\u00e9serve de l\u2019accord de Minirate.ch.<\/p>\n<p>Pour demander un retour, veuillez envoyer un e-mail \u00e0 <strong><a href=\"mailto:info@minirate.ch\">info@minirate.ch<\/a><\/strong>. Apr\u00e8s avoir re\u00e7u notre confirmation, le produit doit \u00eatre renvoy\u00e9 par la poste dans le d\u00e9lai pr\u00e9vu. La <strong>date du cachet de la poste<\/strong> fait foi.<\/p>\n<p><span style=\"font-size: 14pt;\"><strong>Frais d\u2019envoi du retour<\/strong><\/span><\/p>\n<p>Les frais d\u2019envoi du retour sont normalement \u00e0 la charge du client. Le client assume \u00e9galement les risques li\u00e9s au transport.<\/p>\n<p><strong>Minirate.ch prend en charge les frais de retour dans les cas suivants :<\/strong><\/p>\n<ul>\n<li>vous avez re\u00e7u un produit diff\u00e9rent de celui que vous avez command\u00e9 ;<\/li>\n<li>les informations concernant le produit dans la boutique en ligne \u00e9taient incorrectes ;<\/li>\n<li>vous avez re\u00e7u un produit que vous n\u2019avez pas command\u00e9 ;<\/li>\n<li>vous avez re\u00e7u un produit d\u00e9fectueux ou incomplet.<\/li>\n<\/ul>\n<p>Dans ces cas, veuillez nous contacter <strong>avant de renvoyer le produit<\/strong>, afin que nous puissions vous indiquer la marche \u00e0 suivre.<\/p>\n<p><span style=\"font-size: 14pt;\"><strong>Quand un retour est-il possible ?<\/strong><\/span><\/p>\n<p>Un retour est possible uniquement si :<\/p>\n<ul>\n<li>le produit est dans son emballage d\u2019origine ;<\/li>\n<li>l\u2019emballage est scell\u00e9 et intact ;<\/li>\n<li>le produit n\u2019a pas \u00e9t\u00e9 activ\u00e9 ou utilis\u00e9 ;<\/li>\n<li>tous les accessoires et \u00e9l\u00e9ments d\u2019origine sont pr\u00e9sents.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><span style=\"font-size: 14pt;\"><strong>Quand un retour ne peut-il pas \u00eatre accept\u00e9 ?<\/strong><\/span><\/p>\n<p>Nous ne pouvons pas accepter un retour dans les cas suivants :<\/p>\n<ul>\n<li>le produit est endommag\u00e9, \u00e0 l\u2019exception des dommages dus au transport ;<\/li>\n<li>l\u2019emballage d\u2019origine est manquant ;<\/li>\n<li>les accessoires fournis sont incomplets ;<\/li>\n<li>l\u2019emballage d\u2019origine a \u00e9t\u00e9 ouvert ou endommag\u00e9 ;<\/li>\n<li>le sceau d\u2019origine a \u00e9t\u00e9 ouvert ;<\/li>\n<li>le produit a \u00e9t\u00e9 activ\u00e9 ou utilis\u00e9.<\/li>\n<\/ul>\n<h2>\u00a0<\/h2>\n<h2><strong>Remboursement<\/strong><\/h2>\n<p>Si le retour est accept\u00e9 et que le produit respecte toutes les conditions requises, le <strong>prix d\u2019achat sera int\u00e9gralement rembours\u00e9<\/strong>.<\/p>\n<p><span style=\"font-size: 14pt;\"><strong>Frais pour les retours non conformes<\/strong><\/span><\/p>\n<p>Si le produit retourn\u00e9 ne respecte pas les conditions de retour, des frais peuvent \u00eatre d\u00e9duits de la valeur du produit :<\/p>\n<ul>\n<li>Emballage d\u2019origine non ouvert et intact : aucun frais<\/li>\n<li>Emballage ouvert ou produit utilis\u00e9 : 10 % \u00e0 30 % de la valeur du produit<\/li>\n<\/ul>\n<p>Le montant des frais d\u00e9pend de l\u2019\u00e9tat du produit et de son emballage au moment du retour.<\/p>\n<p>\u00a0<\/p>\n<p><span style=\"font-size: 14pt;\"><strong>Vous souhaitez effectuer un retour ?<\/strong><\/span><\/p>\n<p>Avant de renvoyer le produit, <strong>contactez-nous pour demander l\u2019autorisation de retour par e-mail \u00e0 :<\/strong> <strong><a href=\"mailto:info@minirate.ch\">info@minirate.ch<\/a><\/strong><\/p>\n<p>Indiquez dans votre e-mail votre <strong>num\u00e9ro de commande<\/strong> ainsi que le <strong>produit que vous souhaitez retourner<\/strong>. Nous vous indiquerons ensuite les \u00e9tapes \u00e0 suivre.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-77ee67d e-con-full e-flex e-con e-parent\" data-id=\"77ee67d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c91d768 elementor-widget elementor-widget-template\" data-id=\"c91d768\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"137919\" class=\"elementor elementor-137919 elementor-2841 elementor-2841\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59cdc72b e-flex e-con-boxed e-con e-parent\" data-id=\"59cdc72b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-74e2e9fa e-con-full e-flex e-con e-child\" data-id=\"74e2e9fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47773015 elementor-widget elementor-widget-heading\" data-id=\"47773015\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><strong>Rejoignez-nous <\/strong>!<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-796a8267 elementor-widget elementor-widget-heading\" data-id=\"796a8267\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Nous sommes plus de 10'000<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74f9dd19 elementor-widget elementor-widget-text-editor\" data-id=\"74f9dd19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Recevez des <strong>offres exclusives<\/strong>, des nouvelles et des conseils <strong>Maxi<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68b064c6 e-con-full e-flex e-con e-child\" data-id=\"68b064c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4158293 elementor-button-align-end elementor-widget elementor-widget-global elementor-global-158580 elementor-widget-form\" data-id=\"4158293\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Successivo&quot;,&quot;step_previous_label&quot;:&quot;Precedente&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"NEWSLETTER ITA\" aria-label=\"NEWSLETTER ITA\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"137919\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"4158293\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"MINIRATE\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPr\u00e9nom*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Pr\u00e9nom*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_9ff2c02 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_9ff2c02\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNom*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_9ff2c02]\" id=\"form-field-field_9ff2c02\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nom*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_631b98e elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_631b98e]\" id=\"form-field-field_631b98e\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_631b98e\">Je d\u00e9clare avoir lu et accept\u00e9 les informations sur la <a style=\"color:#fff; text-decoration:underline;\" href=\"https:\/\/minirate.ch\/fr\/protection-des-donnees\/\">protection des donn\u00e9es <\/a><\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">S'INSCRIRE \u00c0 LA NEWSLETTER<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Retours et \u00e9changes Nous souhaitons rendre la gestion des retours aussi simple et transparente que possible. Vous trouverez ci-dessous toutes les informations concernant les conditions de retour, les remboursements et les frais d\u2019envoi. Modification ou annulation d\u2019une commande Les commandes sont fermes et d\u00e9finitives. Les demandes de modification ou d\u2019annulation peuvent \u00eatre examin\u00e9es et accept\u00e9es [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-360590","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retours et \u00e9changes<\/title>\n<meta name=\"description\" content=\"Retours et \u00e9changes Nous souhaitons rendre la gestion des retours aussi simple et transparente que possible. 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